Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At Gardenia & Pearls, we take great care in curating and presenting each piece in our collection. Due to the vintage and one-of-a-kind nature of our jewelry, all sales are carefully considered final. However, we want you to shop with confidence.

Final Sale Items All items marked "Final Sale" are non-returnable and non-refundable. This includes heavily discounted pieces and auction items.

Returns for Store Credit For all other items, we accept return requests within 7 days of confirmed delivery for store credit only, provided the following conditions are met:

• The item is returned in its original, unaltered condition
• Original packaging and any certificates of authenticity are included
• The item shows no signs of wear, alteration, resizing, or damage beyond what was disclosed at time of sale

How to Request a Return Contact us within 7 days of delivery at gardeniaandpearls@gmail.com with your order number and reason for return. We will review your request and provide return instructions if approved. Unauthorized returns will not be accepted.

Our Documentation Practice Every piece is photographed in detail prior to shipment. These records serve as our condition reference at time of sale and shipping.

Damaged or Incorrect Items If you receive an item that is damaged in transit or significantly different from its description, please contact us within 48 hours of delivery with photos. We will work with you to resolve the issue promptly.

Questions? Please reach out to us — we're happy to provide additional photos, measurements, or details about any piece before you purchase.